The software development process definition is one of the most neglected jobs in the SAP Competence Center’s area of responsibility. This job ain’t done by hiring of a few developers, particularly when they aren’t employees, but external freelancers.
It’s like a soccer team: There are several different roles, which must been taken on and there is a coach, who defines the tactics. The interplay of functional consultants, developers, key users, system administrators and – yes! – quality managers is as important as that each of them wants to do the best work they can, work that they can be proud of.